barclays customers angry website closure is the reaction building after Barclays told customers that its Barclaycard online servicing will close on 10 June 2026. The change means people will no longer be able to access statements and documents online through a computer, with the bank steering users toward its app instead. The move has triggered criticism from older campaigners and customers who say the shift leaves some people behind.
Barclays customers angry website closure after June deadline
The bank told customers this week that the website closure will take effect this summer. In an email, Barclays said: “Your Barclaycard online servicing is closing on 10 June 2026. ” It added: “We understand that a change like this can be unexpected, but this won’t affect your account or how you use your card in any way. Please keep using the Barclaycard app to manage your account. ”
That reassurance has done little to calm anger around barclays customers angry website closure, with critics focusing on access rather than account function. The issue is not whether cards will still work, but whether customers who rely on computers, or who do not use smartphones, will still be able to manage their finances easily.
Campaigners warn older customers could be excluded
Dennis Reed, founder of the over-60s campaign group Silver Voices, condemned the decision. He said: “This proposed move by Barclays is disgusting and discriminatory. ” Reed added: “The bank is saying to millions of older people who do not possess a smartphone, or are not comfortable using apps, ‘get lost, you do not exist as far as we are concerned’. ”
He also said the Government “must get to grips with the banking problem, ” warning that branch closures and the rise of banking apps could make it harder for whole sections of society to pay bills and access cash. Reed called for a legal requirement on businesses to always offer an alternative to apps.
Age UK research also shows why the reaction is so sharp. The charity found that 27 per cent of people aged over 65 use branches or Post Offices to manage their finances. Among those aged 85 and over, only 14 per cent use online banking, while 58 per cent rely entirely on face-to-face services.
Customers push back as branch access keeps shrinking
Customers have also voiced frustration online, with one saying: “They’re closing banks, and now they’re closing websites. Not everyone uses apps. ” Another said the change felt less like a new step and more like a system being retired without a replacement that suits everyone.
The timing matters because the wider banking landscape has already moved sharply away from in-person access. Barclays closed 962 branches between 2015 and the end of 2022, the highest number among individual banks, while the wider sector has seen an average of 54 branches close each month since January 2015.
A Barclays spokesperson said: “Following a review, we will be simplifying things for customers by replacing the dedicated Barclaycard website with account servicing Barclays online banking. ” That leaves barclays customers angry website closure at the center of a broader argument about who benefits from digital banking and who gets left out. With the 10 June 2026 deadline now in place, pressure is likely to grow on the bank to explain what support, if any, will be available for customers who cannot or do not want to use the app.
